Dashlane Edge Extension Not Working: Troubleshooting and Solutions

Dashlane is a well-known and widely used password management tool that helps users securely store passwords, manage logins, and protect sensitive online data. One of the most convenient ways to access Dashlane’s features is through browser extensions, which allow users to autofill passwords, generate secure passwords, and access their Dashlane vault with just a few clicks. Microsoft Edge, one of the most popular browsers, supports Dashlane's extension, providing a seamless experience for its users.

However, like any software, users may occasionally encounter issues where Dashlane’s Edge extension stops working. This can be frustrating, especially if you rely on the extension to quickly access passwords and autofill forms. In this article, we’ll explore the common reasons why the Dashlane Edge extension might not work and provide step-by-step troubleshooting solutions to help you get it back up and running.

Common Issues with Dashlane Edge Extension

Before we dive into troubleshooting, it’s important to identify the most common reasons why the Dashlane Edge extension might not be working. These issues can range from simple problems like outdated software to more complex ones involving conflicts with other extensions or browser settings.

1. Outdated Dashlane or Edge Version: Using an outdated version of Dashlane or Microsoft Edge may cause compatibility issues, leading to problems with the extension.
2. Corrupted Extension Files: Sometimes, the Dashlane extension itself may become corrupted, causing it to malfunction or not load correctly.
3. Browser or System Bugs: Bugs or glitches in Microsoft Edge or your operating system can also cause issues with the Dashlane extension.
4. Conflicts with Other Extensions: Certain browser extensions may interfere with Dashlane’s functionality. This can happen if another extension is trying to manage passwords or interfere with the browser’s autofill features.
5. Incorrect Dashlane Settings: If the Dashlane settings within Edge are misconfigured or if the extension is disabled, it may not work properly.
6. Network or Server Issues: If Dashlane is experiencing server-side issues or if your internet connection is unstable, the extension may fail to sync or load properly.

Step-by-Step Troubleshooting for Dashlane Edge Extension

If your Dashlane Edge extension isn’t working, here are several steps you can take to troubleshoot and resolve the issue:

1. Check for Updates

The first step when troubleshooting any software issue is to ensure that both Microsoft Edge and the Dashlane extension are up to date.

1. Update Microsoft Edge: Open Microsoft Edge and click on the three dots in the upper-right corner. From the menu, select "Help and Feedback" > "About Microsoft Edge." Edge will check for updates automatically and install any available updates. Once the update is complete, restart the browser and check if the Dashlane extension works.
2. Update Dashlane: To update Dashlane, open the Dashlane app on your computer. Dashlane typically updates automatically, but you can manually check for updates by going to the app's settings. Alternatively, visit the Microsoft Store or the Edge extension store to see if a new version of the Dashlane extension is available.

2. Disable and Re-enable the Dashlane Extension

Sometimes, simply disabling and re-enabling the extension can resolve issues with Dashlane on Edge.

1. Open Microsoft Edge and click on the three dots in the top-right corner of the browser.
2. Go to "Extensions."
3. Find the Dashlane extension in the list of installed extensions and toggle it off.
4. Restart the browser, then go back to the extensions page and toggle the Dashlane extension back on.

This action can help reload the extension and fix any minor glitches preventing it from working.

3. Remove and Reinstall the Extension

If the extension is still not working, it may be necessary to remove it and reinstall it. This can help eliminate any corrupted or missing files that may be causing issues.

1. Open Microsoft Edge and click on the three dots in the top-right corner of the browser.
2. Go to "Extensions."
3. Find the Dashlane extension and click "Remove."
4. Restart Microsoft Edge.
5. Visit the Microsoft Edge Add-ons store and search for "Dashlane."
6. Click "Add to Edge" to reinstall the extension.

After reinstalling the extension, restart your browser and check if the issue has been resolved.

4. Clear Browser Cache and Cookies

Sometimes, a corrupted browser cache or cookies can cause issues with extensions. Clearing your cache and cookies can help resolve such problems.

To clear the cache and cookies in Microsoft Edge:

1. Click the three dots in the top-right corner of Edge and select "Settings."
2. Scroll down and click on "Privacy, search, and services."
3. Under the "Clear browsing data" section, click on "Choose what to clear."
4. Select "Cached images and files" and "Cookies and other site data," then click "Clear now."

Once the cache and cookies are cleared, restart Edge and check if the Dashlane extension is working correctly.

5. Check for Extension Conflicts

If you have other browser extensions installed that manage passwords, autofill forms, or provide similar functionality, they could be conflicting with Dashlane. Disable any other extensions that could be causing the issue and check if Dashlane starts working.

1. Open Edge and click on the three dots in the top-right corner.
2. Go to "Extensions."
3. Disable other extensions by toggling them off, particularly any password management tools, form fillers, or privacy-related extensions.
4. Restart the browser and check if Dashlane functions properly.

If Dashlane works after disabling certain extensions, you can enable them one by one to identify the one causing the conflict. Once you find the conflicting extension, you can either disable it permanently or configure it to avoid interference with Dashlane.

6. Check Dashlane Settings

Sometimes, incorrect settings within Dashlane or Microsoft Edge can prevent the extension from functioning correctly. Ensure that the Dashlane extension is enabled and configured properly in both the browser and the Dashlane app.

1. Open the Dashlane app and go to the settings menu.
2. Ensure that the "Enable Browser Extension" option is turned on.
3. Make sure that the browser (Microsoft Edge) is selected under "Browsers" in the settings.
4. Verify that the Dashlane extension is logged into the correct account and that sync is enabled.

Additionally, check Microsoft Edge settings to ensure that extensions are allowed to run. If needed, go to Edge settings > "Extensions" and toggle the "Allow extensions from other stores" option to allow Dashlane’s extension to function without restrictions.

7. Check Internet Connection and Dashlane Servers

If Dashlane’s Edge extension isn’t syncing or connecting properly, it could be due to network issues or problems with Dashlane’s servers. Ensure that you have a stable internet connection and try accessing Dashlane’s website to verify that the service is online.

If Dashlane’s servers are down, you may need to wait until the issue is resolved on their end. You can check Dashlane’s official social media accounts or status page for any service disruptions.

8. Contact Dashlane Support

If you’ve tried all the above troubleshooting steps and the Dashlane Edge extension is still not working, it may be time to contact Dashlane’s customer support. They can help you diagnose the problem more thoroughly and provide advanced troubleshooting steps.

To reach Dashlane support, go to their official website and use their contact form, or you can reach out through their social media channels. Be sure to provide them with all the relevant details, including your operating system, browser version, and the specific issues you are facing.

Conclusion

When the Dashlane Edge extension isn’t working, it can disrupt your password management and security practices. However, by following the troubleshooting steps outlined in this article, you can resolve most common issues that cause the extension to malfunction.

Start by checking for updates, clearing your browser cache, and ensuring there are no conflicts with other extensions. If necessary, remove and reinstall the extension, check your Dashlane settings, and verify your internet connection. If all else fails, don’t hesitate to contact Dashlane’s customer support team for further assistance.

By taking a methodical approach to troubleshooting, you can quickly get your Dashlane Edge extension back up and running, ensuring your passwords are secure and easily accessible once again.