Dashlane Extension Not Working in Microsoft Edge: Troubleshooting and Solutions

Password management is an essential aspect of modern digital life. With the increasing number of online accounts that require secure login credentials, keeping track of passwords manually is no longer practical. This is where tools like Dashlane come into play. Dashlane is one of the most trusted password managers, helping users store, generate, and autofill passwords securely across multiple devices and browsers.

While Dashlane offers excellent security and convenience, some users may occasionally run into technical issues with the Dashlane extension, particularly when using it with Microsoft Edge. If you've encountered problems with the Dashlane extension not working in Edge, you are not alone. This article will guide you through the possible causes of this issue and provide step-by-step solutions to help you resolve it quickly.

Why the Dashlane Extension Is Important in Edge

Before we dive into troubleshooting, it’s important to understand the role of the Dashlane extension in your browser. The Dashlane extension integrates seamlessly with Microsoft Edge to offer features like:

1. Autofill for passwords and personal information: The extension fills in login credentials and other forms across websites automatically.
2. Password generation: It can generate strong passwords for new accounts, ensuring you don't reuse passwords or use weak ones.
3. Security alerts: Dashlane warns you if your passwords have been compromised in a data breach.
4. Password syncing: If you're using Dashlane across multiple devices, the extension ensures that your passwords are updated and synced in real time.

Given these features, when the Dashlane extension is not working in Edge, it can cause inconvenience and potentially compromise your security by making it harder to manage your passwords. Below are some common reasons the extension may stop working, along with troubleshooting tips.

Common Reasons Why the Dashlane Extension Might Not Be Working in Edge

There are several reasons why Dashlane’s extension may fail to work properly in Microsoft Edge. Some common issues include:

1. Outdated Extension: The Dashlane extension may not work correctly if it hasn't been updated in a while. Like any software, extensions require regular updates to remain compatible with the latest browser versions.
2. Browser Issues: Sometimes the issue may lie with the Edge browser itself. An outdated version of Edge, or problems with the browser's settings, can interfere with the Dashlane extension’s functionality.
3. Conflicting Extensions: If you have other extensions installed in Edge, there may be conflicts that prevent Dashlane from functioning properly. Some extensions can interfere with password managers, especially those that also try to manage or autofill passwords.
4. Corrupted Cache or Cookies: A corrupted browser cache or cookies can also cause issues with browser extensions. Dashlane may not work if there are old or corrupted files stored in your browser’s cache.
5. Network or Syncing Issues: If there is a problem with Dashlane's cloud sync or your internet connection, the extension may fail to load or update your passwords.
6. Permissions and Settings: The Dashlane extension requires specific permissions to autofill and manage passwords. If these permissions are blocked or restricted, the extension may not work.
7. Browser Profile Issues: A corrupted user profile in Microsoft Edge can sometimes cause issues with browser extensions, including Dashlane.

Troubleshooting Dashlane Extension in Microsoft Edge

Now that we’ve outlined some potential causes for the issue, let’s walk through troubleshooting steps that will help you get the Dashlane extension working in Edge again.

1. Ensure the Dashlane Extension is Updated

The first thing you should check is whether the Dashlane extension is up to date. Dashlane regularly releases updates that improve functionality and compatibility with the latest browser versions.

Here’s how to check for updates:

1. Open Microsoft Edge and click on the three dots in the top right corner of the browser window to open the menu.
2. Select Extensions from the drop-down menu.
3. Find Dashlane in the list of installed extensions and make sure it's enabled.
4. Click on the gear icon next to Dashlane, and if an update is available, you should see an Update button. Click on it to install the latest version.

If the extension doesn’t update automatically, you can visit the Microsoft Edge Add-ons store and check for updates manually.

2. Clear Browser Cache and Cookies

Over time, a build-up of cached data and cookies can cause issues with browser extensions. Clearing your cache and cookies can resolve many problems related to website functionality and extensions.

To clear the cache and cookies in Edge:

1. Open Microsoft Edge and click the three dots in the top right corner to open the menu.
2. Select Settings from the drop-down menu.
3. Under the Privacy, Search, and Services section, scroll down and click on Choose what to clear under the "Clear browsing data" section.
4. Check Cookies and other site data and Cached images and files.
5. Click on the Clear Now button to clear your data.

After clearing the cache and cookies, restart your browser and check if the Dashlane extension is working.

3. Disable Conflicting Extensions

Sometimes, other extensions installed in Microsoft Edge can interfere with the Dashlane extension. To determine if a conflicting extension is causing the issue, you can disable other extensions temporarily:

1. Open Microsoft Edge and click on the three dots in the top right corner.
2. Select Extensions from the menu.
3. Disable other extensions one by one by toggling off the switch next to each extension.
4. After disabling other extensions, try using the Dashlane extension again to see if the issue is resolved.

If Dashlane starts working, enable the extensions one at a time to identify the one that is causing the conflict. Once you identify the culprit, you may need to disable it or adjust its settings.

4. Check Browser Permissions for Dashlane

For the Dashlane extension to work properly, it needs to have the necessary permissions. If these permissions are restricted, the extension may not be able to autofill your passwords or function correctly.

To check and update the permissions for Dashlane:

1. Open Microsoft Edge and click on the three dots in the top right corner.
2. Go to Extensions.
3. Find Dashlane in the list of extensions and click on Details.
4. Ensure that the Allow this extension to read and change all your data on the websites you visit setting is enabled.
5. Also, ensure that Allow in incognito is checked if you want Dashlane to work while using incognito mode.

5. Update Microsoft Edge

An outdated version of Microsoft Edge can sometimes cause issues with extensions. To make sure you're running the latest version of the browser, follow these steps:

1. Open Microsoft Edge and click the three dots in the top right corner.
2. Go to Help and feedback and select About Microsoft Edge.
3. Edge will automatically check for updates. If an update is available, it will be downloaded and installed.

Once the update is complete, restart the browser and check if the Dashlane extension is now working.

6. Reinstall the Dashlane Extension

If the above steps don’t resolve the issue, you may need to uninstall and reinstall the Dashlane extension:

1. Open Microsoft Edge and go to the Extensions page.
2. Find Dashlane in the list and click on Remove.
3. After removing the extension, visit the Microsoft Edge Add-ons store and reinstall the Dashlane extension.
4. Once reinstalled, sign in to your Dashlane account and check if the extension is working properly.

7. Create a New Browser Profile

In some cases, a corrupted user profile in Microsoft Edge may cause issues with extensions. You can try creating a new browser profile and see if the Dashlane extension works properly:

1. Open Microsoft Edge and click on the profile icon in the top right corner.
2. Select Add Profile and follow the instructions to create a new profile.
3. Once the new profile is created, reinstall the Dashlane extension and check if it functions correctly.

Conclusion

If the Dashlane extension is not working in Microsoft Edge, it can be frustrating, especially given the convenience and security the extension provides. However, by following the troubleshooting steps outlined above, you can identify and resolve most issues that might be preventing the extension from working properly.

By ensuring that the Dashlane extension is up to date, clearing your browser’s cache and cookies, disabling conflicting extensions, checking permissions, updating Edge, reinstalling the extension, or even creating a new browser profile, you can typically get the Dashlane extension back to working order.

With Dashlane and its extension functioning as intended, you can continue to enjoy the seamless password management, security alerts, and autofill features that make it an indispensable tool in managing your digital security.